About

Your right of cancellation

i. You have the right to cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on the website. We can also accept cancellations by phoning 27309109 during shop hours, which hours may change from time to time, or via email on info@videogamesmalta.com

ii. You have a right to cancel the agreement at any time before the expiry of a period of fourteen (14) days from the day after the day on which you receive the goods. You confirm that you will be liable for any applicable bank charges when cancelling your order.

iii. You may cancel the purchase;

1. by sending the notice of cancellation by email to info@videogamesmalta.com In doing so please make sure that you include your full name and surname, address and order reference number; or
2. if you have already received the goods, by returning them to any premises operated by Video Games Malta, unopened, unused, sealed in their original packaging as provided by the manufacturer and with their original corresponding invoice. We will refund you the purchase price of the goods (less any applicable bank charges and delivery charges, as may be applicable).

iv. Where applicable, the notice shall operate to cancel the agreement between us, saving the conditions established under these Terms and Conditions.

v. If your order has not been dispatched we will cancel the order and we will refund you your payment. If your order has been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that your order is returned to us and we will refund your payment (the amount to be refunded excludes any applicable delivery charges and bank charges, as the case may be). If you exercise your right to return the good/s after they have been delivered to you, you can either arrange to return the goods to us at your own cost or we can arrange re-collection of the order for a fee. This charge would be deducted from your refund. In any case that you have chosen to return the good/s to us yourself, you are to return the good/s within fourteen (14) days.

vi. The ‘cooling off’ period is fourteen (14) days starting from date of order registered on this website as long as the order is carried out online and/or off premises. If you are not satisfied, you are able to return the product as long as it is unopened, unused, and sealed in their original packaging as provided by the manufacturer. It is important to have your original and corresponding receipt with you upon returning the item. We will either exchange the product, give you a credit note which you can use on any other item, or refund your payment in respect of the goods purchased, provided that any delivery fees charged for the delivery of the goods returned shall not be refunded as part of the ‘refund’ or ‘credit note’. A problem incurred in the installation of goods shall not constitute a good enough reason for a cancellation.

vii. The cooling-off period shall not apply to:

1. Items purchased in store.
2. Goods and services where the price depends on fluctuations in the financial market, and cannot be controlled by the trader.
3. Goods ordered specifically for the customer by special order or personalised in some other way.
4. Sealed goods which were unsealed by consumers and possibly used are not suitable for return due to health protection or hygiene reasons; this includes but is not limited to headphones, smartphones, vacuum/robot cleaners, personal hygiene products, or any products for food processing or containing any air filtration products.
5. Computer software.
6. Goods that become assorted inseparably (as may be inherent in their nature) with other items after delivery and/or installation.
7. Goods which have been configured, through customisation or otherwise, following a request by you.
8. Goods which despite being in their sealed original packaging, bear damage, of whatever nature, to their packaging.

viii. You have a duty of care to ensure that items are not damaged whilst in your possession. All items must be returned to us in the same pristine condition they were in on delivery and you shall be liable for any diminished value of the goods.

ix. In any case, we reserve the right to withhold all or part of your refund if items are returned damaged or used.

x. Video Games Malta reserves the right to refuse a cancellation and/or refund order for any reason it deems fit.

xi. You also acknowledge that we will charge you the direct costs incurred by Video Games Malta to recover any goods supplied by us if you fail to return the goods.